[Listening Easy] Hotel Reservations – KEY

Pre-Listening Exercise

Finding a cheap hotel is important to budget travelers, for an Hawaiian honeymoon, adventure travel in the mountains, or for business in Europe. How do you find a budget hotel: through an online hotel reservations Web site, in a guidebook, or in the phone book? What questions do you ask when you call to make a hotel reservation?


roll out the red carpet” = give very special treatment to welcome guests
The nice thing about the hotel is that they always roll out the red carpet for their guests.”

24-7” = twenty-four hours a day, seven days a week
The front desk is open 24-7 in case you need assistance.”

Listening Exercise

A. Listen to the recording and answer the questions.


Hotel Clerk: Hello. Sunnyside Inn. May I help you?

Man: Yes, I’d like to reserve a room for two on the 21st of March.

Hotel Clerk: Okay. Let me check our computer here for a moment. The 21st of May, right?

Man: No. March, not May.

Hotel Clerk: Oh, sorry. Let me see here. Hmmm.

Man: Are you all booked that night?

Hotel Clerk: Well, we have one suite available, complete with a kitchenette and a sauna bath. And the view of the city is great, too.

Man: How much is that?

Hotel Clerk: It’s only $200 dollars, plus a 10% room tax.

Man: Oh, that’s a little too expensive for me. Do you have a cheaper room available either on the 20th or the 22nd?

Hotel Clerk: Well, would you like a smoking or a non-smoking room?

Man: Non-smoking, please.

Hotel Clerk: Okay, we do have a few rooms available on the 20th; we’re full on the 22nd, unless you want a smoking room.

Man: Well, how much is the non-smoking room on the 20th?

Hotel Clerk: $80 dollars, plus the 10% room tax.

Man: Okay, that’ll be fine.

Hotel Clerk: All right. Could I have your name, please?

Man: Yes. Bob Maexner.

Hotel Clerk: How do you spell your last name, Mr. Maexner?

Man: M-A-E-X-N-E-R.

Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th.

Man: Okay. Goodbye.

Vocabulary and Sample Sentences

  • book (verb): reserve
    – Let’s book a room at a cheap hotel in the city.
  • suite (noun): a group of connected rooms at a hotel
    – I decided to reserve a suite for our honeymoon.
  • kitchenette (noun): a very small kitchen
    – My first apartment was very small and only had a kitchenette.