What points do you consider when making a hotel reservation? Rank these ideas in the order of importance to you and share your reasons for your choices.
“kick back” = relax
“After we checked into the hotel, we kicked back at the pool and enjoyed the sun.”
“crash” = go to bed because you are very tired
“I crashed as soon as I got to my room because I was exhausted from traveling all day.”
A. Listen to the recording and answer the questions.
Man: Hi. I have a reservation for tonight, and I just want to check in.
Hotel Clerk: Sure. What’s your name?
Man: Uh. Mike Adams.
Hotel Clerk: Okay. Let me check here. Um. Here’s your key to open your door. You’re in room 360. Just walk down this hall [Okay.], and you’ll see the elevators on your right.
Man: Oh, okay, and what time is the restaurant open for breakfast?
Hotel Clerk: It serves breakfast from 6:30-10 a.m.
Man: Oh, okay. And, uh, where’s the exercise room? I’d like to, you know, run a couple of miles before going to bed tonight.
Hotel Clerk: It’s on the second floor, and it’s open ’til 10 tonight [Okay.], but the treadmill isn’t working.
Man: Oh, oh well. And one final question. Do you have wireless Internet in the rooms?
Hotel Clerk: We DO [Ah!]. . . for $7.95 a night.
Man: Uhhh, I thought something like that would be free.
Hotel Clerk: No, sorry, sir but you can get free wireless access if you sit in the parking lot on the far north side. [Oh!] You see, the hotel next to us has wireless and . . . .
Man: Oh, great. Um, and uh . . . forget that. And every room has a refrigerator, right?
Hotel Clerk: Well, we can have one put in your room for an additional ten dollars a night.
Man: Ahhhh. I thought something like that would be included in the price of the room.
Hotel Clerk: Sorry, sir.
Man: Well, you know, it . . . it kind of irks me when hotels nickel-and-dime their customers like this. I mean, I checked with several hotels) . . . I mean I checked with several hotels) . . .
Hotel Clerk: You really should have checked this one too, shouldn’t you have, buddy.
Man: (Laughing) I . . . I guess that I . . . I’m all flustered now. I mean all the other hotels provide these amenities for free.
Hotel Clerk: Sorry, sir. It’s just the way it is at this hotel.
Man: And the bed? Is that extra too?
Hotel Clerk: Of course . . . NOT.
Man: Oh. I’ve had it. I’ll just try the hotel across the street. I’m sure they’ll give me better service.
Hotel Clerk: Okay, but you’d be canceling your reservation here, so we’ll have to charge you a cancellation fee of 50% of the cost of the room.
Man: Ahhhh, forget it. I can’t win either way. What’s my room again?
Hotel Clerk: Three sixty (360).
Vocabulary and Sample Sentences
- mile (noun): 1 mile = 1.6 kilometers
– Drive down this road about three miles, and you’ll see the hotel on the right side of the street.
- treadmill (noun): a piece of exercise equipment that moves a belt as you run or walk on it
– The exercise room at the hotel has two treadmills, so you should be able to run a little before we go out tonight.
- irk (verb): someone or something that bothers you
– It really irks me whenever a hotel room isn’t clean.
- nickel-and-dime (verb): take away someone’s money by making the person pay small amounts for something (also an adjective as in “a nickel-and-dime store”)
– That hotel will nickel-and-dime you to death for every service they provide. It’s not worth staying there.
- buddy or buddy boy (noun): used when speaking to a man or boy, especially when you are annoyed with that person (use with caution because it can be rude depending on the situation)
– Look, buddy. I’m in the room next door, so if you don’t turn down the TV and start the loud party, I’m going to call the hotel’s front desk and complain.
- be flustered (adjective): be in a bothered or confused state
– The hotel guest was really flustered when I couldn’t figure out how to open his hotel room door.
- provide (verb): give or make something available
– The mall can provide you with everything that you need for the trip.
- amenities (noun): things or services that make you comfortable
– We chose this hotel because of the many amenities available to guests.
- I’ve had it (idiom): used to say that someone is tired or annoyed by something
– My wife has had it with this hotel’s poor service, so we’ve decided to check out and go somewhere else.
- fee (noun): an amount of money you pay for something
– – Many hotels charge additional fees for wireless Internet and other services, so be sure to check carefully before making a hotel reservation.